24-hour emergency service
Emergency plumber in Louisville
Burst pipe, sewage backing up, a leaking water heater or no water at all? Call (502) 239-1163, day or night. You reach the family that runs the company.
Freezing weather is coming. Be prepared.
Burst pipe, broken water line or a leak under the house? Call us. 24-hour service.
What to do before we get there
A few minutes here can save a floor, a ceiling or a basement.
Water is spraying or spreading
Shut off the main water valve inside the house. Look near where the water line comes in: a basement wall, the crawl space, a utility closet or the garage. Leave the meter box in the yard alone. Louisville Water's rules do not let customers turn its valves. If water reaches outlets or the electric panel, stay clear and call us. Call 911 if anyone is in danger.
Sewage is coming up a drain
Stop using water: no flushing, no washer, no dishwasher. Every gallon you send down has nowhere to go. Keep people and pets out of it. If neighbors have the same problem, the public sewer may be blocked: call Louisville MSD at (502) 540-6000, any hour.
The water heater is leaking
Smell gas? Skip this and see below. If not, turn off the heat first: the gas control to off, or the breaker for an electric unit. Then turn off the cold water valve on top of the tank.
You smell gas
Leave the building now. Do not switch anything on or off. Once you are outside, call 911 and LG&E at (502) 589-1444 (press 1-1-1). Call us for the repair once LG&E says it is safe.
A pipe has frozen
If it may have split, shut off the main first. If not, open the faucet it feeds and warm the pipe gently. Never use an open flame. See frozen pipe repair.
Emergencies we handle
Burst and leaking pipes
Stopping the leak and repairing the pipe.
Sewer backups
Clearing the line, and a camera look if it keeps happening. See drain cleaning and sewer repair.
Water heater failures
Leaking tanks and no hot water. See water heater repair.
Broken water lines
A break in the yard line, including the digging. See yard water line repair.
When you call
You reach the family that runs the company, not an answering service.
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Tell us what is happening
Where the water is, what you have shut off, and the address.
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We tell you honestly
When we can get there, and what to do until then.
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We stop the damage
First we work to stop the water or the backup.
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Then the repair
A price for the full repair, set by the job, before we start.
Common questions
Still not sure? Call and ask. You talk to the people who do the work.
Call (502) 239-1163Is it an emergency, or can it wait?
Call now if water is spreading, sewage is coming up a drain, or you have no water at all. If you smell gas, leave first. A slow drain, a dripping faucet or a running toilet can usually wait for a planned visit.
Where is my main water shut-off?
Look near where the water line enters the house: a basement wall, the crawl space, a utility closet or the garage. A valve under a sink only shuts off that sink. Find the main and test it before you need it. See how to find and test your shut-off.
Does emergency work cost more?
Ask when you call. We price by the job, not the hour, and tell you the price before we start the repair.
How fast can you get here?
It depends on the hour and where you are. Our shop is in Fern Creek, and we cover Louisville and the area around it. When you call, we tell you honestly when we can get there. See our service area.
Who do I call about a gas leak or the public sewer?
Gas leak: get outside, then call 911 and LG&E at (502) 589-1444. Sewer backing up on the whole street: Louisville MSD at (502) 540-6000. A leak or clog on your property: call us.